We have been working with Birmingham CAB to demonstrate the impact of their Wellbeing Service. The Wellbeing Service operates in around forty GP practices across Birmingham. The service has been commissioned by all of the Birmingham Clinical Commissioning Groups and although it is a variation of previous provision in Primary Care, does demonstrate a commitment to supporting patients in a different way.
We have been involved in this project from the very beginning helping to shape the initial tender through setting out the outcomes that can be measured and suggesting how these can be reported against. The project developed from a recognition that CAB workers in Primary Care were not previously being utilised to get the greatest benefit from their knowledge and experience. The Wellbeing Service has been designed to take referrals from any of the professionals within the GP practice, where they recognise that a patient needs more than clinical support.
The Wellbeing Advisors assess clients, using our Living Well Risk Map and identify the range of help and support people might need. The map covers a diverse range of issues from support with money through to access to lifestyle advice. The Wellbeing Advisors work with the patient to ensure that they get support to manage all needs that have been identified.
This holistic approach to working with patients means that many of the root causes of ill health can be addressed in a systematic and preventative way.
Our Risk Tracker system sits at the middle of this approach, helping Wellbeing Advisors to measure outcomes but also, through being constantly updated to reflect best in practice in terms of health and wellbeing.