By using cross-disciplinary teams, agile project management and user focussed design, service design approach is able to implement solutions in a matter of weeks. Through iterative design, services can adapt to improve the experience of the people using them and significantly reduce the costs of creating services and improve the outcomes of the people that use them.
We support organisations to solve specific problems using service design thinking. This helps organisations to quickly understand the problems that people have and how they can best solve them. Reducing costs and improving outcomes.
The Risk Tracker web-based app is ideal for use on desktop and mobile devices and provides a powerful tool for managing clients and demonstrating outcomes. Using Risk Tracker, organisations can easily capture social value, prove the impact they have and relate their day to day work to national policy.
Last week we went to the West Midlands Academic Health Science Networks (WMAHSN) event on prevention. The Putting Prevention into Practice: Improving Outcomes event provided an opportunity for those of us that work in prevention to come together to discuss what is...read more
In the UK we don't have digital health services in any practical or coherent form. It sounds strange to say this considering how far we are into the 21st Century. This problem is apparent to everyone who has any contact with the NHS, whether you're a commissioner...read more
We all know the health and social care system is complex. It's complex for the people that work in it which can only emphasise how daunting it is for the people that navigate it. In an attempt to try and rationalise how the system relates to individuals we've created...read more
Three years ago we wrote this blog post what an outcome is. It came from our experience of talking to organisations and being acutely aware that, in many cases, the distinction between impact and activity wasn't entirely clear. We thought it might be useful to revisit...read more
On Saturday I went along to the Websites for Small Charitable Organisations hosted by RnR Organisation and facilitated by Florence Okoye. It was a really interesting opportunity to talk about the barriers that some small organisations find in developing websites and...read more
A few weeks ago we ran a workshop on practical things you can do to prepare for GDPR. As it proved to be popular I thought it might be useful to share the slides from the event. This should give an overview of the discussion. We are looking at opportunities to run...read more
Within physical sciences, one of the key considerations in developing theories or carrying out experiments is the observer effect. This is where the act of observing something changes the very thing you are observing. For example, in electronics, the act of using a...read more
We're really pleased to be able to announce that we have received some grant funding from Santander to do some work on identifying outcomes for people with disabilities. We're keen to shape our outcome system to match the needs that people present to services. We are...read more
We're really pleased to announce that we've been successful in obtaining funding from the Big Lottery Fund to do some work around refugees and asylum seekers. Over the next year, we will work with three organisations to try and identify the most important issues that...read more